Instant Manager: Getting Results

Instant Manager: Getting Results - Instant Manager. Skills for Success

Paperback (27 Nov 2009)

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Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six national occupational standards for managers, is exactly what you need! Including a fascinating interview with Ruth Spellman CBE, CEO of the Chartered Management Institute, this is an inexpensive, concise but above all authoritative guide to getting results. Based on ten key questions, each chapter ends with a summary and action checklist to crystallize what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life.

Getting Results provides a readable and practical introduction to the subject, including:

Managing a project and/or projects
Managing processes
Marketing for non-specialists
Solving service; problems
Improving customer service
Understanding your market
Putting customers first
Managing customer service; Improving performance.

Backed by the authority of the Chartered Management Institute, this is an essential addition to the manager's library.

Book information

ISBN: 9780340947357
Publisher: John Murray Press
Imprint: John Murray
Pub date:
DEWEY: 658
DEWEY edition: 22
Number of pages: 238
Weight: 288g
Height: 197mm
Width: 130mm
Spine width: 17mm