Publisher's Synopsis
Strengthen Your Business Process Backbone: The unappreciated value of facilitating processes Author Jeffrey L. Dauphinee draws on his experience leading teams in manufacturing, financial services, and non-profits. He describes how his team first learned about the value of supportive processes and then successfully applied that learning to other business cases. Spanning across home mortgage originations, a customer call center, small business banking, change management, employee training, and a small business that installs residential flooring - both reactive and proactive approaches are described. As you read about his experiences, you will find application to define and improve your facilitating processes as a stable foundation for your value stream process, often leading to your competitive advantage.
