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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Jeffrey H. Gitomer

Hardback (01 Sep 1999)

Special terms for New and Used items:
  • Orders shipped from the UK to a UK address, or from the US to a US address, should take no more than 15 days from the date of despatch.
  • Orders shipped internationally (from the UK or from the US) may take up to 45 days from the date of despatch.
  • 'New and used marketplace' titles always incur an additional charge for postage and are NOT included in any free or inclusive postage.
  • We are unable to accept cancellations of any 'New and used marketplace' titles.

See our New and Used delivery costs

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